Office of Ombudsman-Citizens Aide (Ombudsman)

"The Ombudsman reviews complaints of citizens who believe they have been treated unfairly by Arizona government which includes subdivisions (schools). The process of review begins with an evaluation of the complaint and may include one of the following responses: 1) coaching to allow the citizen to resolve the complaint; 2) direct communication by the Ombudsman with the agency involved; or 3) an investigation of the agency’s action. Notice to the agency is required, unless notification would hinder the investigation. The Ombudsman is bound by confidentiality requirements as outlined in statute.The Ombudsman is also authorized to investigate complaints related to child safety and complaints related to public access laws involving an agency."